Frequently Asked Questions
Do you have products in stock?
We carry all of our products in stock in our warehouse which means that we can dispatch your order without delay and usually the same working day for orders placed before 2pm. Very occasionally, if we have just run out of stock and we are waiting on the re-order to come in, we will give you a time frame on when this is due in.
What is the minimum quantity I can buy?
We are happy to supply whatever quantity you wish, even less than a metre or part of a metre.
How long does it take to receive my order from placement?
We aim to ship all orders received before 2pm same working day.
Goods are sent via UPS (courier) or via Post and the shipping time is shown at check out.
Can I see a sample before I order and how long does it take?
We are happy to supply 2 free samples across our range of lace, fabric and trims, including lace appliques (excluding crystal motifs and bodices).
These are only small swatches but allow you to see the colour, handle, quality and detail of a fabric. After the first 2 samples, we make a small charge to cover our costs.
We try to send all samples out on the same day of receipt, or at worst next day, using first class post.
What happens if I don’t like the product?
Within 14 days of order, we are happy to take back into stock full pieces in pristine condition and issue a full refund. Each lace or fabric will have a different piece size, so please ask if you are uncertain what a full or part piece is.
Part (Half) rolls will be taken back but with a 20% administration/cutting charge.
Cut lengths will be taken back but with a 50% administration/cutting charge.
In most cases, we ask our customers to pay for the carriage.
Can I visit the shop to make purchases?
Bridal Fabrics is part of DHJ Weisters Ltd, which is a weaving mill based in Darwen, Lancashire. We have a large showroom here which is open weekdays 9am - 5pm to browse the full range of fabrics, lace, appliques and trim.
As such we are not a shop, but we warmly welcome visitors. To ensure we have a member of staff available to look after you, it's preferable to make an appointment to suit you. Please call us on 01254 700117.
If using a SatNav, please enter postcode BB3 0AQ.
Can I purchase your Laces and Bridal Fabrics from overseas?
We are very happy to supply our fabrics and laces anywhere in the world.
Is there a limit on the number of samples I can order?
There is no limit on the number of samples that you can order though only the first two are free and there is a small charge thereafter. If you are ordering a significant number of samples to show your customers, you may be interested in purchasing a sample book of laces, trims or fabrics. This is a professional way to display samples of our products and can be bought in volumes or you can make your own selection.
Do you store my personal and card details?
If you have any further questions please do not hesitate to get in touch. Either call us on +44 (0)1254 700117 or email us on firstname.lastname@example.org. We are always happy to help.