(646) 257-4018

FAQ

How long does it take to receive my order from placement?

We aim to ship all orders received before 2pm same working day.

Goods are sent via UPS (courier) or via Royal Mail Special, both of which are guaranteed for delivery next working day and require a signature.

What does “Cut length” mean?

We supply most of our qualities in rolls, but we are also happy to let you specify shorter lengths for purchase, albeit we charge a little more for this service.

What is the minimum quantity I can buy?

We are happy to supply whatever quantity you wish, even less than a metre or part of a metre.

Is the border the same on both sides of a lace?

Most of our laces have a scalloped border on both sides which match each other. There are a few lace designs such as Alexandra and Natalie that are not symmetrical.

Can I see a sample before I order and how long does it take?

We are happy to supply 2 free samples across our range of lace and fabric (excluding crystal motifs). These are only small swatches but allow you to see the colour, handle, quality and detail of a fabric.

After the first 2 samples, we make a small charge to cover our costs. The is $2 for ivory or white laces. We try to send all samples out on the same day of receipt or at worst next day, using normal (unguaranteed post)

What happens if I don’t like the product?

Within 14 days of order, we are happy to take back into stock full pieces in pristine condition and issue a full refund.

Part rolls will be taken back but with a 20% administration charge.

Cut lengths will be taken back but with a 50% administration charge. In cases, we ask our customers to pay for the carriage.

Can you supply coloured lace?

Yes, we have a range of coloured laces, which are dyed to order.

Can I visit the shop to make purchases?

Platinum Bridal Fabrics is part of DHJ Weisters Ltd, which is a weaving mill based in Darwen, Lancs.

As such we are not a shop, but would still welcome visitors to look at our range, preferably by appointment.

If using a SatNav, please enter postcode BB3 0AQ as our standard postcode is for the PO Box in Darwen Town Centre.

Can I purchase your Laces and Bridal Fabrics from overseas?

We are very happy to supply our fabrics and laces anywhere in the world.

The web site is set up so that when you place an order, you will see a provisional shipping charge.

We will then check that this is appropriate and confirm it back to you for final payment.

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